How to Access the NSSA Self-Service Portal

How to Access the NSSA Self-Service Portal

In today’s digital age, convenience and accessibility are paramount. The National Social Security Authority (NSSA) in Zimbabwe understands this, which is why they have launched their self-service portal.

This portal allows contributors to have unlimited access to their accounts, empowering them to manage their social security information with ease.

In this article, we will guide you through the process of accessing the NSSA self-service portal, providing you with all the information you need to make the most of this convenient tool.


The Importance of the NSSA Self-Service Portal

The NSSA self-service portal was developed in response to the limitations imposed by the Covid-19 pandemic. With restricted movement and limited access to NSSA offices, the portal serves as a vital resource for employers, employees, and members alike. It allows users to check and update contribution information, verify and update member details, and review their contribution and employment history. Additionally, the portal enables members to submit claims and report accidents, streamlining the process and reducing administrative burden.

How to Access the NSSA Self-Service Portal

To access the NSSA self-service portal, you will need an internet connection and the necessary login credentials. Follow the step-by-step instructions below to gain access to your NSSA account:

  1. Open your preferred internet browser and enter the URL of the NSSA self-service portal:
  2. If you are a registered member or an NSSA staff member, you can log in by entering your network username and password in the designated fields.
  3. Once you have entered your login credentials, click on the “Login” button to proceed.
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If you encounter any issues logging in, such as forgetting your password, there are options available to reset it. Simply follow the instructions provided on the portal to regain access to your account.

Features and Benefits of the NSSA Self-Service Portal

The NSSA self-service portal offers a range of features and benefits designed to make managing your social security information more efficient and convenient. Here are some key advantages of using the portal:

  1. 24/7 Access: The portal is available round the clock, allowing you to access your NSSA account at any time, from anywhere, using any device with an internet connection.
  2. Convenient Account Management: With the self-service portal, you have the flexibility to manage your account according to your own schedule. You can update your personal details, review your contribution history, and ensure the accuracy of your employment information.
  3. Streamlined Claims Process: Submitting claims has never been easier. The portal allows you to initiate and track your claims online, eliminating the need for paper-based processes and reducing processing times.
  4. Accident Reporting: In the unfortunate event of an accident, the self-service portal enables you to report it promptly. This feature ensures that your claim is processed expediently, providing you with the support you need when you need it most.
  5. Enhanced Security: The NSSA self-service portal prioritizes the security of your personal information. The platform employs robust encryption measures to protect your data, giving you peace of mind while managing your account online.

Empowering Contributors through Online Record Updates

One of the key benefits of the NSSA self-service portal is the ability to update your records online. This feature eliminates the need for in-person visits to NSSA offices, saving you time and effort. By logging into the portal, you can conveniently update your NSSA records, ensuring that your information is accurate and up to date. This not only streamlines administrative processes but also enables faster processing of pension benefits. With the self-service portal, you have the power to manage your social security affairs at your fingertips.

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NSSA’s Commitment to Improving Pensioners’ Livelihoods

NSSA is committed to improving the welfare of pensioners and creating additional income-generating opportunities for them. The authority recognizes that pensions alone may not be sufficient and aims to provide pensioners with alternative sources of income. NSSA has implemented various projects and initiatives to support pensioners in this regard.

One such initiative is the revolving loans scheme, which allows pensioners to apply for loans at concessional interest rates. These loans can be utilized for income-generating projects such as livestock rearing, including goat rearing, cattle farming, and piggery. NSSA has partnered with leading banks to facilitate the loan process, ensuring that pensioners have access to the funds they need to embark on these income-generating activities.

Furthermore, NSSA is actively engaged in economic activities that create additional revenue streams for pensioners. These activities aim to provide pensioners with opportunities to enhance their livelihoods and improve their financial well-being. Details of these projects will be announced in due course, offering pensioners the chance to become partners and benefit from the resulting income.

NSSA’s Commitment to Regular Pension Reviews

NSSA recognizes the importance of keeping pensions in line with the prevailing macro-economic environment. The authority is committed to conducting regular reviews of pension pay-outs to ensure that pensioners receive fair and adequate compensation. These reviews take into account changes in the cost of living and inflation rates, among other factors.

Over the past year, NSSA has already increased pension payments significantly. The pensions have risen from approximately US$12 to US$70 at the official exchange rate. NSSA aims to further increase the pensions to US$80 in the near future and surpass US$100 by the end of the year. These increases are well above the international standard set by the International Labour Organisation, which recommends a minimum pension of at least US$2 per day for a decent standard of living.

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NSSA’s commitment to regular pension reviews demonstrates their dedication to ensuring that pensioners receive adequate financial support and can maintain a decent quality of life throughout their retirement.


In conclusion, the NSSA self-service portal is a valuable tool that empowers contributors to manage their social security information conveniently and efficiently. By accessing the portal, you can update your records, submit claims, and report accidents with ease. NSSA’s commitment to improving pensioners’ livelihoods and conducting regular pension reviews further demonstrates their dedication to providing robust social security services. Stay connected with NSSA through their social media platforms to receive the latest updates and engage with the authority. Take advantage of the NSSA self-service portal and embrace the convenience and accessibility it offers in managing your social security affairs.

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Ellen White

I love writing as a passion.

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